Assistant Manager UX

I joined the innovative team at Deloitte Design Studio within Deloitte India, Bangalore, in 2018. Throughout my tenure, I had the privilege of collaborating closely with esteemed clients such as Unilever, FAB LC, Vodafone MVB, CEAT, and Deloitte Digital itself. As an Assistant Manager, I contributed to various projects, leveraging my expertise as a UX Consultant in Technology Consulting. From June 2019 to February 2020, I served in this capacity, and prior to that, from March 2018 to May 2019, I held the role of User Experience Consultant, focusing on product strategy and design in the Bengaluru area.

Working closely

For a deeper insight into my work, feel free to reach out for detailed samples.

• Working closely with clients & Stakeholders
• Facilitating client requirement workshops with stakeholders of varying levels of client organizations
• Contributing to and helping evolve internal design pattern library for each product with Visual designer
• Documenting client requirements as user requirements, and interaction design annotations on wireframes, prototypes, and other low-fidelity representations of the user experience
• Creation of behavioral personas
• Development of user scenarios, mental models and user journey maps
• Extrapolating product vision as a synthesis of primary research and client vision
• High-level information architecture of a single, or multichannel, digital ecosystem, represented in a site map or application map
• Qualitative, contextual inquiry including designing a study, recruiting and facilitating research interviews
• Hiring for the growth of the team also known as blitz

Designing for e-commerce across omnichannel customer journeys has taught me to solve for complex systems outside just the digital space.

Selected projects

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Unilever Buyers Console
Creating a PowerBI backed KPI tool for the Buyers of Supply Chain industry. Explored a cleaner visual language while incorporating key business use cases.

CEAT Salesforce
A Redesign of Salesforce application used by the Territory Leads to analysis demand and supply of Tyers accross Western India.

FAB LC
Simplifying the Letter of Credit flow for all the enitites. Digitalization of Paperbased system of LC.

Unilever Supply Chain E2E
A cohesive experience for KPI based Dashboard. Also, worked on internal Unilever Product Unilever E2E and Portfolio Buyers Tool.

• Defining the problem and the scope early on is key
• Going broad with ideas is helpful but tracking progress is necessary
• Get in front of users to validate ideas as soon as you can
• Never stop trying new things and strategies

Read more here.